Logistics Case Manager

1 month ago


Melbourne, Victoria, Australia Toll Transport Pty Ltd Full time

About Toll Group

We are a leading logistics company that provides sophisticated supply chain solutions to our clients. Our team of experts is dedicated to delivering exceptional results and building long-term relationships with our customers.

The Opportunity

We are seeking a skilled Case Manager to join our Government and Defence team in Melbourne. As a Case Manager, you will play a crucial role in supporting relocation initiatives for Australian Defence Force (ADF) members and their families. Your responsibilities will include:

  • Delivering a high-quality end-to-end relocation experience to ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.
  • Expectation management, ensuring members and their families understand service scope and the relocation life cycle.
  • Proactive and technically competent administration of Defence relocation policy and entitlements, ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
  • Responding to routine telephone and email enquiries.

About You

We are looking for a highly skilled and experienced Case Manager who has:

  • Case management experience in a similar role, such as global mobility, assignment management, insurance, or travel.
  • The ability to interpret policy and legislation.
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
  • Strong attention to detail and time management skills.
  • Proficiency in all Microsoft applications.
  • Mandatory: Must be an Australian Citizen or Permanent Resident.

What We Offer

We offer a supportive team environment, flexible work options, and full training provided. Our office is located in St Kilda Road, Melbourne, close to public transport. If you are passionate about delivering exceptional results and building long-term relationships with our customers, we encourage you to apply for this exciting opportunity.



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