National Customer Service Coordinator

2 weeks ago

Canning Vale, Western Australia Beaumont Tiles Full time
Customer Service Coordinator Opportunity

Beaumont Tiles is seeking a skilled Customer Service Coordinator to join our Residential Sales team. Based in our state office in Canning Vale, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives.

Key Responsibilities:
  • Liaise directly with Builders over phone & email
  • Support the sales force with general administrative duties to help reach the team's objectives
  • Keep accurate client and job records
  • Data entry and database maintenance
  • Relationship management with both customers and suppliers
  • Maintain internal team relationships
  • Order management – maintaining accurate delivery dates and stock allocations
  • Liaise with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
  • Problem-solving any on-site issues that may arise and achieving timely resolutions
Requirements:
  • Be a customer service superstar
  • Have high-level organisational skills and the ability to manage a number of projects at the same time
  • Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
  • Be confident, professional and have excellent interpersonal skills
  • Have exceptional verbal and written communication skills
  • Have strong problem-solving skills and a high level of initiative
  • Be highly competent in Excel and other Microsoft suite products
  • Previous experience in the building industry/ with building products is highly sought after but not essential
About Us:

Beaumont Tiles is Australia's biggest tiles and bathroom ware retailer with over 110 outlets Nationwide. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware.

We believe that creating a culture of belonging and inclusivity is crucial to our success, and we strive to reflect the diversity of our local communities in our workforce. At the same time, we recognise that people are more than their roles and titles. We want everyone to feel included, secure to explore areas they feel passionate about, and empowered to develop their full potential.

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