Reputation Management Specialist

6 days ago


Maitland, New South Wales, Australia Dominion Enterprise Full time
Job Summary

We are seeking a highly motivated and detail-oriented Reputation Management Specialist to join our team at Dominion Enterprise. As a key member of our digital marketing team, you will be responsible for developing and maintaining client accounts by creating timely and personalized responses to online reviews.

Key Responsibilities
  • Monitor and analyze online reviews for our hotel clients using proprietary software platforms
  • Create unique and engaging responses to online reviews, ensuring a high level of customer satisfaction
  • Work closely with our team to identify and tag sentiment in guest reviews, providing valuable insights for our clients
  • Initiate and implement corrective action as needed to ensure excellent service standards
  • Meet and exceed daily/weekly activity benchmarks to ensure timely and accurate responses to online reviews
  • Collaborate with our team to develop and maintain a comprehensive understanding of our product offerings
  • Provide timely and accurate analysis and reporting to our clients
Requirements
  • 1-2 years of experience in client support and/or guest relations
  • Strong background in copywriting and content creation
  • Passionate about working with clients and delivering exceptional customer experiences
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong attention to detail and organizational skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and innovative work environment
  • A comprehensive benefits package, including medical, dental, and vision coverage


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