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Executive Customer Experience Manager
2 weeks ago
Senior Customer Service Director
Key Responsibilities:- Lead and develop a high-performing team of customer service specialists
- Strategically manage employee lifecycles to drive operational efficiency
- Develop, implement, and regularly review customer service standards, programs, and procedures
- Analyse key performance metrics to enhance customer satisfaction and loyalty
- Act as a key point of contact for escalated customer issues
- A minimum of 1+ years of experience in a senior customer service management or leadership role
- Proven Bachelor Degree or Equivalent
- Experience in developing and implementing customer service strategies, SLAs, and performance metrics
This is a pivotal leadership opportunity designed for a results-driven manager who thrives in a technical environment.
The ideal candidate will have strong coaching, mentorship, and communication skills with the ability to drive business growth through exceptional customer service.
