Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $110,000

About this Role:

We are seeking a talented Customer Experience Manager to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and building strong relationships with internal and external customers.

Key Responsibilities:

  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions
  • Provide expert advice and guidance on products and services to ensure customer satisfaction
  • Identify opportunities to enhance the customer experience and implement improvements through collaborative working
  • Collaborate with cross-functional teams to develop and execute business strategies that drive growth and profitability
  • Maintain high levels of customer satisfaction through effective issue resolution and proactive communication

What We Are Looking For:

To succeed in this role, you will need to be a highly motivated and results-driven individual with excellent communication and interpersonal skills. You should have a passion for delivering exceptional customer experiences and a drive to continually improve processes and procedures.

You will also need to be a strategic thinker with the ability to analyze complex data and develop innovative solutions to meet customer needs. As well as being a great team player, you should be able to work independently with minimal supervision.

Requirements:

  • Excellent customer service experience preferably in a financial services environment
  • Strong knowledge of consumer lending products and services is desirable
  • Ability to learn and use technical systems to provide accurate information to customers
  • Excellent written and verbal communication skills and attention to detail
  • Driven approach to all aspects of the role

Benefits:

This role offers a competitive salary and benefits package, including opportunities for career development and professional growth. You will also be part of a dynamic and supportive team environment that values innovation and teamwork.

  • Experience Leader

    6 days ago

    Brisbane, Queensland, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeRetail Full time $65,000 - $85,000

    Customer Experience ManagerWe are seeking a talented retail professional to lead our team in delivering exceptional customer experiences and driving sales growth.As a key member of our leadership team, you will be responsible for shaping memorable customer experiences, managing inventory, creating a welcoming store environment, and delivering friendly...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeManager Full time $55,000 - $80,000

    About the RoleThe Customer Experience Manager plays a pivotal role in maintaining and enhancing relationships with customers. This position is responsible for ensuring that day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers, you will handle everything from vehicle exchanges and returns to...

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $150,000

    Job OpportunityWe are seeking an experienced professional to join our Customer Experience design team as a Manager.The ideal candidate will be based in Brisbane's CBD and play a key role in driving customer-centric initiatives that support our business goals.About the RoleSupport the Senior Manager CX in optimising key product & service delivery...

  • Customer Experience Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $70,000 - $77,000

    About This Role: The Customer Service Representative provides comprehensive sales support, managing sales from order through delivery to achieve exceptional customer satisfaction. They serve as the dedicated primary customer contact for all order transactions and associated inquiries from assigned customer accounts. Key Responsibilities: Deliver a...

  • Manager Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank. Overview As our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and...

  • Manager Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time

    Join to apply for the Manager Customer Experience role at Great Southern Bank.OverviewAs our valued Manager Customer Experience based in Brisbane's CBD, your role will be a key part of a small but well‑established CX design team. We tackle the 'tricky stuff'—complex, ambiguous, cross‑functional initiatives—and bring structure, insight and direction...

  • Customer Experience Manager

    3 days ago

    Brisbane, Queensland, Australia beBeeServiceDesk Full time $50,000 - $80,000

    **Job Title:** Customer Experience ManagerJob Description:The Customer Experience Manager is responsible for delivering exceptional customer service by managing relationships and providing timely updates on existing issues.This role involves monitoring the smart card network for security alarms, faults, and system issues, as well as logging incidents and...

  • Manager, Customer Experience

    1 week ago

    Brisbane, Queensland, Australia Queensland Government Full time

    **As our Manager, Customer Experience, you will:- Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.- Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and...

  • Customer Experience Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $88,556 - $130,158

    Key ResponsibilitiesManage and supervise staff to support the efficient delivery of examination services.Set priorities, monitor workflow, allocate resources and develop strategies for delivering examinations in Queensland.Coordinate recruitment and selection including casual examination supervisors across Queensland.Coordinate induction, training and...