Senior Customer Experience Manager

7 days ago


Brisbane, Queensland, Australia beBeeCare Full time $80,000 - $100,000

About Our Customer Experience Expert

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This role plays a vital part in delivering exceptional customer experiences by implementing our customer care strategy.

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The Customer Experience Expert reports to the Lead of Customer Care and focuses on strengthening relationships, optimizing service delivery, and driving operational excellence.

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Key responsibilities include:

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  2. Customer Engagement & Relationship Management: Serve as the primary point of contact for assigned strategic customer accounts, ensuring their needs are met with efficiency and accuracy.","">
  3. Operational Excellence & Service Delivery: Execute best-in-class customer service processes to support seamless order-to-delivery experiences.","">
  4. Stakeholder Collaboration: Work closely with internal teams, including logistics, supply chain, and sales, to ensure alignment on customer service objectives.","">
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Requirements:

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  • Strong ability to prioritize customer needs while aligning with business objectives.","">
  • Excellent communication and relationship management skills.","">
  • Strong problem-solving abilities with a proactive and analytical mindset.","">
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