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Emergency Relief Case Manager
2 months ago
We are seeking a compassionate and proactive Emergency Relief Assessor to join our team at The Salvation Army Australia.
Key Responsibilities:
- Conduct interviews and assessments for emergency relief with community members in accordance with our guidelines.
- Determine the assistance to be provided in line with our standards of practice.
- Assist community members to access support services through referral and advocacy to service providers within and external to The Salvation Army.
- Escalate complex or unresolved matters.
- Identify risks to community members, staff, and The Salvation Army and bring them to the attention of the relevant Line Manager as soon as possible.
Requirements:
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services, etc.).
- Experience working in the community services sector.
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
- Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors).
- A current and valid Working with Children's Check.
What We Offer:
- NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefit ($2,650).
- Flexible working conditions.
- Health, fitness, and financial discounts/benefits.
- Paid parental leave - 12 weeks.
- Up to 8 weeks leave per year through our purchase leave scheme.
- Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
- Purpose-driven career which has positive social and sustainable outcomes.
- Employee Assistance Program - Independent confidential counselling service.
- Opportunity for career development.
- An inclusive culture of dedicated, passionate, and professional team members.