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Emergency Relief Case Manager

2 months ago


Ballarat, Victoria, Australia The Salvation Army Australia Full time
About The Role

We are seeking a compassionate and proactive Emergency Relief Assessor to join our team at The Salvation Army Australia.

Key Responsibilities:

  • Conduct interviews and assessments for emergency relief with community members in accordance with our guidelines.
  • Determine the assistance to be provided in line with our standards of practice.
  • Assist community members to access support services through referral and advocacy to service providers within and external to The Salvation Army.
  • Escalate complex or unresolved matters.
  • Identify risks to community members, staff, and The Salvation Army and bring them to the attention of the relevant Line Manager as soon as possible.

Requirements:

  • Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services, etc.).
  • Experience working in the community services sector.
  • Experience working with people from culturally and linguistically diverse backgrounds would be beneficial.
  • Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors).
  • A current and valid Working with Children's Check.

What We Offer:

  • NFP salary packaging ($15,900 tax-free) plus meals and entertainment benefit ($2,650).
  • Flexible working conditions.
  • Health, fitness, and financial discounts/benefits.
  • Paid parental leave - 12 weeks.
  • Up to 8 weeks leave per year through our purchase leave scheme.
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
  • Purpose-driven career which has positive social and sustainable outcomes.
  • Employee Assistance Program - Independent confidential counselling service.
  • Opportunity for career development.
  • An inclusive culture of dedicated, passionate, and professional team members.