
Helping Hands: A Customer Service Representative Opportunity
3 days ago
We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional customer service, identifying the most suitable products and services for customers, and promoting self-service and digital banking options.
Key Responsibilities:
- Provide high-quality customer service by being the first point of contact for customers, addressing their queries and resolving any issues in a timely and efficient manner.
- Identify the most suitable products and services for customers, including account opening, unsecured lending and banking transactions.
- Demonstrate Smarter Banking options (self-service and digital) to customers, making banking simple, easy and secure.
About the Role
This is an exciting opportunity to work with a dynamic team, where your skills and expertise will be valued and utilized to drive business success. You will have the chance to develop your career through tailored training programs, upskilling and mobility opportunities.
Benefits:
- Competitive salary and benefits package.
- Access to exclusive discounts on financial services, travel, fitness, events, and technology.
- A range of leave benefits, including parental leave, religious leave, special leave, sporting activities leave, and volunteer leave.
Requirements
- Excellent communication and interpersonal skills.
- A passion for delivering quality customer experiences.
- Able to work effectively in a fast-paced environment.
- No prior banking experience required – comprehensive training provided.
At our organization, we value diversity and inclusion. We strive to create an environment where everyone feels welcome and empowered to succeed.
For details on the recruitment process, please contact our HR department. Unsolicited CVs from agencies will not be accepted.
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