Geelong Customer Service Representative

6 days ago


North Geelong, Victoria, Australia Westpac Full time
About the Role

We are seeking a motivated and customer-focused individual to join our Geelong branch as a Personal Banking Advisor. As a key member of our team, you will play a vital role in delivering exceptional service to our customers, providing tailored solutions to meet their financial needs.

Key Responsibilities
  • Manage transactional and savings accounts, ensuring accurate and efficient processing of customer transactions
  • Proactively engage with customers via phone, email, or in-person, providing support and guidance on banking products and services
  • Work collaboratively with colleagues to resolve customer queries and concerns
Requirements
  • Customer Service and Sales Experience: ideal for individuals with a proven ability to meet and exceed sales targets in a customer-facing role
  • Numerical Skills: proficiency in handling cash and accuracy in completing financial transactions
  • Personality: energetic and passionate about helping people, with excellent communication skills
  • Resilience: ability to remain calm and composed in challenging situations
What We Offer
  • A competitive salary of $65,000 - $75,000 per annum
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and collaborative team environment
  • Generous paid and unpaid parental leave options
  • A comprehensive benefits package, including superannuation contributions and access to health and wellness programs


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