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Administrative Support Specialist

2 months ago

Parramatta, New South Wales, Australia KPMGau Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as an Engagement Coordinator. As a key member of our National Service Centre, you will play a critical role in supporting our client-facing teams and delivering exceptional administrative support.

Key Responsibilities
  • Provide exceptional customer service support to our national client-facing staff, ensuring timely and accurate responses to client inquiries.
  • Lead the delivery of administration for KPMG client engagements, from onboarding to completion, ensuring seamless execution and high-quality outcomes.
  • Develop and maintain strong relationships with our client teams, providing solutions to complex problems and ensuring effective communication.
  • Prepare and review engagement letters, reports, and other documentation, ensuring accuracy and attention to detail.
  • Manage and maintain data integrity in our SAP system, ensuring accurate and up-to-date information.
  • Draft and raise bills, and manage client debtor accounts, ensuring timely and accurate financial management.
  • Utilize various risk management systems and accounting software to support our client-facing teams.
  • Meet and exceed performance KPIs and SLAs, demonstrating a commitment to excellence and quality.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including flexible working arrangements and generous paid parental leave.
  • A state-of-the-art office space, with access to the latest technology and tools.
  • A comprehensive training and development program, designed to support your career growth and success.
  • A collaborative and inclusive team culture, with opportunities to build relationships and networks.
Requirements
  • Excellent customer service skills, gained in an administration, retail, or hospitality environment.
  • Initiative, self-motivation, and a commitment to providing highly responsive customer service.
  • Outstanding time management, problem-solving, and organizational skills, gained in a high-volume environment with competing demands.
  • A collaborative, team-focused mindset, with a flexible approach to work.
  • Strong written and verbal communication skills, with the ability to adapt to different communication styles.
  • Intermediate/Advanced Microsoft Office skills, with experience in SAP and accounting software.