Customer Service Leadership Position

4 days ago

Melbourne, Victoria, Australia beBeeTeamLeader Full time $90,000 - $120,000
Lead a High-Performing Team

We are seeking an experienced team leader to oversee our customer solutions team.

  • You will lead a team of 9 direct reports, ensuring they deliver outstanding service and meet performance targets.
Your Key Responsibilities
  • Drive team performance and coach members to enhance customer satisfaction.
  • Optimise processes to improve efficiency and effectiveness.
  • Lead a team that is motivated, supported, and equipped to resolve customer queries efficiently.
What We're Looking For
  • Proven experience leading and coaching teams in a phone- and system-based environment.
  • Strong people management skills with a focus on performance development.
  • Experience in the Energy, Telecommunications, General Insurance, or Health Insurance industry.
  • Ability to manage competing priorities in a dynamic environment.
  • A proactive mindset with a solutions-focused approach.

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