Customer Service Leadership Professional

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

The Senior Specialist, Key Account Services Team Lead plays a crucial role in providing exceptional service experiences to key retail accounts. This leadership position requires outstanding qualities, a customer-centric approach, and a passion for enhancing service quality through innovative solutions.

Key Responsibilities
  • Lead the Key Accounts team in Australia, dedicated to delivering high-quality service experiences.
  • Manage daily operations, inspire team potential, drive service process optimization, and ensure partner satisfaction.
Requirements

To succeed in this role, you will need:

  • At least 3 years of leadership experience in customer service or account management, with demonstrated ability to motivate and improve team performance.
  • B2B customer service and operations expertise, including order processing and dealer services.
  • Excellent communication skills, including interpersonal, written, and oral communication.
  • Strong commitment to customer needs and innovative problem-solving skills.
Benefits

We offer a competitive salary, benefits, professional development opportunities, and a dynamic work environment.

Join us in creating 'WOW' moments for our customers and contribute to our mission to elevate the brand's customer service.



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