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Customer Success Strategist
3 weeks ago
Job Opportunity: Engagement Manager
We are seeking an experienced professional to drive customer success by ensuring that customers achieve their desired outcomes through the effective use of our products and services.
Key Responsibilities
- Collaborate with sales counterparts to understand customer needs and develop strategies to meet those needs.
- Develop and execute engagement plans to ensure successful delivery of professional services and training engagements.
- Identify opportunities for new services and articulate business value to customers.
- Manage relationships with key stakeholders, including executives, to ensure seamless delivery of services and exceed expectations.
- Demonstrate strong leadership experience, ability to enforce good project governance, and drive delivery excellence.
Requirements
- Proven experience in senior customer-facing roles with a mix of influencing, validating, negotiating, understanding, and execution.
- Data and AI domain knowledge and experience working with customers to realise business value through production implementations.
- Excellent customer-facing skills, able to communicate with Executives as well as other stakeholders both internally and externally.
- Strong service delivery and program management skills with the ability to synthesise customer success outcomes into well-structured program plans.
About This Role
This role requires a unique blend of technical expertise and interpersonal skills. The ideal candidate will be able to build strong relationships with customers and deliver exceptional results.
Our Company
Our company is a leading provider of data and AI solutions, trusted by thousands of organisations worldwide to unify and democratise data, analytics, and AI.
