Customer Success Strategist
3 days ago
We are seeking a skilled Customer Success Strategist to support our growth by maximising the benefits customers receive from our innovative solutions.
About the Role:
- You will work closely with clients to understand their needs and preferences, providing tailored solutions to drive value and satisfaction.
- Becoming an expert in our generative AI software, you will develop strong relationships with key stakeholders at all levels within targeted prospects and existing clients.
- You will be responsible for overseeing the establishment and successful administration of proofs of concept and facilitated trials, as well as client setup and onboarding.
- Capturing and communicating the voice of the customer to relevant functions, including leadership, strategy, sales, and product teams.
- Coordinate resolution of product and other issues impacting customers' successful use of our solutions.
- Prepare and deliver project presentations and project status reports to prospects and clients.
Requirements:
- A law degree is preferred, but not required;
- 3+ years working with or for a corporate legal department or large, top-tier law firm, preferably in a practice innovation or knowledge management department;
- Experience selling or supporting software solutions.
Skills:
- Growth mindset - embracing change, challenges & diverse perspectives;
- Continuous learner - ability to learn new technologies quickly;
- Cross collaboration - experience working across different functions and successful stakeholder engagement;
- Client-focused, customer-engagement skills;
- Creative and resourceful problem-solving skills;
- Ability to work independently, in a dynamic fast-paced environment;
- Excellent presenter and communicator who is articulate, passionate and knowledgeable;
- Exceptional attention to detail and highly organised;
- Enthusiasm and commitment to outcomes;
- Adaptive and self-starter who shows initiative.
What We Offer:
- An inclusive culture of world-class talent, committed to your personal and professional growth;
- A hybrid work model offering flexibility and work-life balance;
- Wellbeing initiatives, including comprehensive benefit plans, flexible vacation, mental health days off, and more;
- A globally recognised reputation for equality, diversity, and inclusion;
- Opportunities for learning and development, including LinkedIn Learning access and internal Talent Marketplace;
- Social impact initiatives, including employee-driven Business Resource Groups and paid volunteer days;
- Purpose-driven work that helps professionals pursue justice, truth, and transparency worldwide.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing, and innovating. At our organisation, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialised information-enabled software and tools for legal, tax, accounting, and compliance professionals combined with the world's most global news services - Reuters.
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