Customer Success Strategist

2 days ago

Sydney, New South Wales, Australia beBeeEngagement Full time $92,800 - $142,600
Job Overview:

The Customer Success Strategist plays a pivotal role in driving customer satisfaction throughout the customer success & services life-cycle.

Key Responsibilities include: demonstrating passion for the job, leading by example, and ensuring customer needs are met.

  • Demonstrate a strong passion for the job and lead by example to achieve sales and delivery mission
  • Collaborate with sales counterpart to understand customer needs and business goals
  • Identify opportunities for new services by understanding potential new use-cases and articulating business value
  • Perform as Engagement Manager in assigned area with accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
  • Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to customers
  • Consult with clients to understand engagement scope, requirements, time, cost, and benefits; responsible for estimating, scoping, and developing statement of work documents as necessary
  • Drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations
Requirements:
  • Data and AI domain knowledge and experience working with customers to realise business value through production implementations
  • Proven experience in senior customer-facing roles requiring influencing, validating, negotiating, understanding, and execution
  • Excellent customer-facing skills with ability to communicate with Executives and other stakeholders both internally and externally
  • Consistent track record of identifying customer needs and successfully implementing solutions
  • Demonstrate strong leadership experience, ability to enforce good project governance, and drive delivery excellence
  • Strong service delivery and program management skills with ability to synthesise customer success outcomes into well-structured program plans that deliver against such outcomes
  • Proven experience in estimating effort and scope for services
  • Outstanding communication and customer relationship skills

  • Effective Customer Success Strategist

    6 days ago

    Sydney, New South Wales, Australia beBeeOperational Full time $120,000 - $150,000

    Customer Success Strategist Job DescriptionWe are seeking a results-driven Customer Success Strategist to join our Sydney HQ team.Key ResponsibilitiesDesign and implement operational frameworks, playbooks, and methodologies that will scale our customer success function.RequirementsProven experience in designing and implementing operational frameworks,...

  • Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time US$110,000 - US$130,000

    Customer Success StrategistWe're seeking a Customer Success Strategist to join our team. Your primary focus will be ensuring marketers derive maximum value from the brand health data in their dashboards.The ideal candidate will have 2-4+ years of experience in Customer Success or Account Management (B2B SaaS or adjacent), with commercial acumen, including...

  • Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $118,000 - $128,000

    We are seeking a seasoned Customer Success Strategist to spearhead the success of our clients.Key Responsibilities:Develop and execute tailored plans to drive measurable results, leveraging your expertise in account management and team leadership.Oversight of client onboarding processes to ensure seamless adoption of our platform.Maintenance and growth of...

  • Senior Customer Success Strategist

    4 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $130,000 - $170,000

    Job Title: Senior Customer Success StrategistThe role of a Senior Customer Success Strategist is pivotal in building, leading and scaling the customer success function. This position is responsible for designing the foundation for customer success and growing it into a scalable, high-performing function.Develop onboarding processes and tiered support aligned...

  • Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $100,000 - $130,000

    Job OpportunityWe are seeking a highly skilled Customer Success Strategist to join our team.This role involves working closely with customers to ensure they achieve maximum value from our software platform.You will be responsible for project managing the onboarding of new clients, training them on the platform and helping them adopt its features.Analyze...

  • Customer Success Strategist

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $80,000 - $120,000

    Customer Success StrategistWe are seeking a skilled Customer Success Strategist to support our growth by maximising the benefits customers receive from our innovative solutions.About the Role:You will work closely with clients to understand their needs and preferences, providing tailored solutions to drive value and satisfaction.Becoming an expert in our...

  • Digital Customer Success Strategist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeStrategist Full time $120,000 - $180,000

    Digital Customer Success StrategistThe Digital Customer Success Strategist plays a pivotal role in building and fostering strong, long-term relationships with customers to help them achieve their business objectives. This involves working closely with customers across various market segments, sizes, solution complexities, and life cycles to understand their...

  • Senior Customer Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $100,000 - $160,000

    Key Responsibilities:Customer Success Strategist As a senior member of our Customer Success team, you will be responsible for ensuring that our customers derive maximum value from our product. Your primary goal will be to set clear success plans and activate customers quickly, while also running quarterly check-ins to tie product usage to...

  • APAC Customer Success Strategist

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $140,000

    Customer Success Strategist, APACThis role is responsible for driving customer value realization through strategic planning and execution.Key Responsibilities:Onboarding & Integration: Collaborate with customers to integrate our solutions into their workflows, ensuring seamless adoption and optimal use.Training & Enablement: Develop and deliver training...

  • Customer Success Strategist

    1 day ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $130,000

    Job OverviewWe are seeking a seasoned professional to join our team as a Customer Success Strategist.In this role, you will be responsible for fostering strong relationships with our clients, driving revenue growth, and delivering exceptional results.Key Responsibilities:Developing and executing customized engagement strategies to meet client needsNurturing...