Enhance Customer Success

4 days ago

Sydney, New South Wales, Australia beBeeCybersecurity Full time $90,000 - $120,000
Account Growth Strategist

The Account Growth Strategist will oversee a portfolio of 8-12 existing customers to maximize their value from our solutions and grow their revenue.

Key Responsibilities:
  • Conduct business reviews with client executive leadership and deployment health checks to drive satisfaction and desired outcomes.
  • Present, discuss, and demonstrate our cyber threat defense solutions to CISOs and information security experts as required.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our products to evolving customer needs.
  • Ensure customers are set up for success and facilitate the renewal process at the end of the subscription term.
  • Analyze customer engagement levels to assess risk and execute action plans to improve account health.
  • Manage customer escalations to resolution, leveraging cross-functional teams.
  • Mentor developing Account Growth Strategists on best practices and help ramp up new team members.

Required Skills and Qualifications:

  • Strong understanding of cybersecurity and threat defense.
  • Excellent communication and presentation skills.
  • Ability to analyze complex data and execute strategic plans.
  • Proven track record of driving revenue growth and customer satisfaction.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package.
  • Opportunities for professional growth and development.

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