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Claims Professional

2 weeks ago


Perth, Western Australia beBeeInsurance Full time $80,000 - $115,000
Job Description

We are seeking a skilled professional to manage property and farm claims. This role is part of our team that provides exceptional service to our customers.

The ideal candidate will have experience in customer service, administration, or call centre roles. A background in general insurance, particularly in property, is highly advantageous but not mandatory.

You will be responsible for processing claims in line with set procedures and policies, ensuring accurate documentation and prompt resolutions. Your strong customer service skills, coupled with your ability to handle multiple tasks, will enable you to provide high-quality service to diverse internal and external stakeholders.

We offer a hybrid working arrangement, which allows for better work-life balance. Our wellbeing program includes free holistic coaching, nutritional advice, and confidential counselling. We also provide income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.

Key Responsibilities
  • Promote products and services through building strong relationships with customers and stakeholders.
  • Provide operational and customer service experience for diverse stakeholders.
  • Process claims in line with set procedures and policies.
  • Manage claims using external and internal specialists to achieve efficient settlements.
  • Enhance technical expertise with support and participate in professional development and training as needed.
Requirements
  • Previous experience in customer service, administration, or call centre roles.
  • Understanding of general insurance, particularly in property.
  • Strong customer service skills with an empathetic approach.
  • Ability to handle multiple and competing tasks to meet customer needs.
  • Excellent organizational skills with critical thinking and analysis abilities.
Benefits
  • Hybrid Working - a mix of home and office work for better work-life balance.
  • Wellbeing program including free holistic coaching, nutritional advice, and confidential counselling.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
  • 18 weeks' gender-equal flexible leave for all new parents.
  • Voluntary super contributions and company matching for retirement savings.