Claims Resolution Professional

2 weeks ago


Perth, Western Australia beBeeClaims Full time $55,000 - $85,000
Claims Specialist Job Summary

We are seeking a highly skilled Claims Specialist to manage an individual caseload of claims through to finalisation, identify potential recovery action and provide exceptional customer service skills.

This is a great opportunity for career development and growth in a purpose-led organisation that gives back to the community. Flexible working hours and a workplace culture where our people feel valued and respected.

Daily Responsibilities:
  • Manage an individual caseload of claims through to finalisation
  • Identify potential recovery action as part of effective claims management
  • Review quotes and authorise repair costs
  • Negotiate on settlements for claims
  • Act as a technical referral point for internal teams
  • Provide empathy and understanding while handling complex conversations
  • Consistently provide service that exceeds member's expectations

Required Skills and Qualifications:
  • Exceptional customer service skills and high attention to detail
  • Excellent communication and strong negotiation skills
  • Ability to gather, collate and present evidence and make informed decisions
  • Ability to clearly communicate complex processes and decisions to our members
  • Results orientated mindset
  • Self-driven and motivated with ability to work autonomously
  • Experience in claims lodgement and knowledge of end-to-end claims process desirable
  • Previous experience working within the financial services industry desirable

Benefits:

We offer flexible working hours and a workplace culture where our people feel valued, respected and empowered.

Others:

We strive to create greater value for our members and deliver on our purpose to be the driving force for a better WA. Our Claims Specialists play a vital role in having telephone and online based conversations with our members when they need us most.



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