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Customer Banking Specialist

2 months ago

Sydney, New South Wales, Australia CommBank Full time
About the Role

We are seeking a highly skilled and experienced Customer Banking Specialist to join our team at CommBank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and providing holistic solutions to our customers.

Key Responsibilities
  • Customer Engagement: Build in-depth relationships with customers to understand their financial needs and provide tailored solutions.
  • Financial Advice: Offer expert advice on home loans, business banking, and financial planning to help customers achieve their financial goals.
  • Problem-Solving: Identify and resolve customer issues in a timely and effective manner, ensuring a seamless banking experience.
  • Financial Health Checks: Conduct regular financial health checks to assess customers' financial needs and identify opportunities for growth.
  • Product Education: Educate customers on our in-branch technology and digital banking options, empowering them to make informed financial decisions.
Requirements
  • Proven Experience: A minimum of 2 years' experience in a customer-facing role, preferably in financial services, retail, or hospitality.
  • Excellent Communication: Strong communication and interpersonal skills, with the ability to articulate complex financial concepts in a clear and concise manner.
  • Problem-Solving: The ability to ask the right questions, find solutions, and act with integrity, always putting the customer at the forefront.
  • Commercial Awareness: A genuine interest in building a career with CommBank and a deep understanding of the financial services industry.
What We Offer

As a Customer Banking Specialist at CommBank, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development opportunities, as well as a competitive salary and benefits package.