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Director of Service Delivery

1 month ago

Melbourne, Victoria, Australia Michael Page Full time

Job Description

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A rare opportunity has arisen for an experienced Director of Service Delivery to join Michael Page, a global leader in professional recruitment. We are seeking a seasoned executive who can lead our service delivery team and drive business growth in Australia and New Zealand.

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About the Role

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  • As Director of Service Delivery, you will be responsible for leading a high-performing team of professionals to deliver exceptional service to our clients. Your expertise and leadership skills will enable us to maintain our position as a market leader in the industry.">
  • You will work closely with our Business Unit Managers and Product Managers to develop and implement strategies that drive business growth, improve productivity, and enhance customer satisfaction.">
  • Your role will involve providing strategic leadership, guidance, and coaching to your team to ensure they have the necessary skills and knowledge to excel in their roles.">
  • You will also be responsible for establishing and maintaining relationships with key stakeholders, including clients, employees, and external partners.">
  • We are looking for a candidate with exceptional interpersonal, management, and relationship-building skills, underpinned by keen business sense and commercial acumen.">
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Key Responsibilities

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  • Develop and implement strategies to drive business growth, improve productivity, and enhance customer satisfaction.">
  • Lead a high-performing team of professionals to deliver exceptional service to our clients.">
  • Provide strategic leadership, guidance, and coaching to your team to ensure they have the necessary skills and knowledge to excel in their roles.">
  • Maintain relationships with key stakeholders, including clients, employees, and external partners.">
  • Establish and maintain a solid network of technical and sales support, including training programs.">
  • Advise and liaise with all stakeholders on the successful implementation of SAP processes and procedures.">
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Requirements

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  • Tertiary qualifications in service management, engineering, or equivalent.">
  • Minimum of 5-7 years' experience in a similar environment.">
  • Knowledge of current market trends and best practices.">
  • Experience with SAP CRM or other database CRM systems.">
  • Computer literate in Microsoft Office products; Word, PowerPoint, and Excel.">
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What We Offer

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We offer a competitive salary package, including a base salary of $150,000 - $180,000 per annum, plus superannuation and annual leave loading. You will also receive a comprehensive benefits package, including health insurance, life insurance, and access to a range of employee discounts.

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If you are a motivated and results-driven individual with a passion for service delivery, we encourage you to apply for this exciting opportunity.