Service Delivery Lead
1 month ago
Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating sustainable solutions for generations to come.
We are seeking an experienced Service Manager to oversee and manage all aspects of our service delivery process, ensuring high-quality service delivery and fostering positive customer relationships.
The successful candidate will lead a team of service technicians and subcontractors, optimising resources, and driving EH&S initiatives while maintaining financial performance that meets targets.
Key Responsibilities:
- Lead and manage a team of service technicians, apprentices, and subcontractors
- Promote a positive work environment that encourages teamwork, accountability, and continuous learning
- Recruit, interview, hire, and train technicians to meet workload demands and fulfill customer requirements
- Organise and deliver internal and external role meetings
- Collaborate with functional team members on service delivery, maintenance works, and business requirements
- Oversee the entire service delivery process from initial service requests to contract renewals
- Manage procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls
- Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion
Requirements:
- Technical knowledge and qualifications in HVAC and/or refrigeration disciplines
- Ability to manage and lead teams, fostering a collaborative and positive work environment
- Proactive problem-solving approach, taking initiative and finding innovative solutions
- Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes
- Strong communication skills, building positive relationships and effective collaboration
- Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software
- Able to analyse data effectively, enabling informed decision-making and continuous process improvement
- Experience in managing accounts or driving business development within the HVAC service industry
About Us:
We strive to create a great place to work that attracts, develops, and retains top talent. We promote employee engagement, foster teamwork, and drive innovation for the benefit of our customers.
Benefits:
- An attractive salary package of approximately AU$90,000 per annum, commensurate with experience
- Full-time opportunity with excellent job stability and ongoing training and development opportunities
- Inclusive work environment with supportive management team
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