Customer Service Liaison
2 months ago
About the Company
Morgan Consulting is proud to partner with one of the world's largest suppliers of mechanical power transmission, conveyor, and chain products. This industry leader provides engineering solutions for a diverse range of industries, including mining, pharmaceutical, and materials handling.
About the Role
We are seeking an experienced Customer Service Representative to join our client's team based in the south eastern suburbs of Melbourne. In this dynamic and challenging role, you will be responsible for:
- Responding to customer inquiries regarding stock availability, deliveries, and pricing
- Providing quotes to customers via phone or email
- Processing sales orders
- Coordinating with warehouse staff to ensure customer delivery expectations are met
- Analyzing stock availability using system reports
- Maintaining customer information regarding orders held in the system
Key Attributes
To be successful in this role, you will possess:
- Previous customer service or internal sales experience, preferably within the industrial products industry
- A basic understanding of bearings, chain, conveyors, power transmissions, and other industrial products
- Excellent communication and customer service skills
- A team player mentality with a willingness to go the extra mile
- Above average computer literacy with excellent attention to detail
Benefits
As a valued member of our client's team, you will enjoy an attractive remuneration package commensurate with your experience, as well as the opportunity to develop your sales career with a genuine industry leader.
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