Senior Collection Team Manager

3 days ago

Melbourne, Victoria, Australia beBeeTeamLeader Full time $120,000 - $140,000
Key Leadership Role

This is a key leadership role within our organisation managing a team of Account Representatives (ARs):

  • Leading and performance management of team members ensuring activity levels and service quality is achieved.
  • Coaching of team members in their use of business tools including workflow, skip tracing and profiling tools.
  • Drive a team culture focused on knowledge sharing and teamwork achieving team targets and personal targets.
  • Provide technical expertise and support to all team members in all areas of collections and call escalation assistance.
  • Continued process improvement and innovation in recovery methods
  • Fostering client relationships.

What We Offer

  • Internationally recognised training enabling you to grow within our business and beyond.
  • Work-life balance opportunities for flexible working arrangements.
  • Perks and discounts through our employee benefits platform.
  • Wellbeing and health initiatives including online fitness training, wellbeing support with our EAP, discounted gym membership, health insurance and eye care.
  • Purchase additional annual leave.
  • Regular team engagement events.
  • 'Dress For Your Day' from smart casual to business attire.

About You

  • A demonstrable track record of leading, mentoring and developing teams.
  • Previous team leadership experience from within a collections environment would be highly desirable.
  • Proven knowledge of debt recovery methods, tools and approaches.
  • A vibrant approach to managing team performance and engaging with individuals to achieve consistently positive outcomes.
  • Excellent communication style is essential, as is the ability to build rapport, make tough decisions and solve critical issues in a timely manner.
  • High level of resilience and assertiveness whilst maintaining excellent customer service is key.

Working in a flat management structure you will get the opportunity to work with senior stakeholders and make an impact with the work you will be doing.

Comprehensive understanding of debt collection guidelines is a must. Work-life balance is guaranteed with no weekends Full time - Monday – Friday.

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