
Senior Advice Operations Manager
2 weeks ago
We are seeking a seasoned professional to lead our advice operations team, driving process improvements and customer satisfaction.
- Manage and drive high-performing teams to own, manage, embed and continually improve the end-to-end advice journey for clients and staff.
- Work closely with systems experts to apply technology solutions to drive quality, experience and business efficiency.
- Lead change and communication requirements across the business.
Key Responsibilities:
- Evaluate opportunities to implement changes to processes, policies, systems etc. enabling customer and banker experience enhancement.
- Collaborate with systems teams to ensure advice technology drives process effectiveness.
- Implement identified improvements across the end-to-end advice chain.
Requirements:
- 10 years financial services experience, 5 years in advice process, document development, improvement and change management.
- Able to identify opportunities and execute solutions to simplify advice process and deliver quality client experiences.
- Experience managing staff in the advice industry, strong understanding of market dynamics.
Benefits:
- Meaningful work that shapes a world where people and communities thrive.
- Flexible working arrangements to suit individual needs.
- Access to health and wellbeing services, discounts on selected products and services.
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