Guest Services Ambassador

4 weeks ago


North Geelong, Victoria, Australia Holiday Inn Full time
Be the First Impression

We're looking for a Guest Services Agent who can make a lasting impression on our guests. As the first point of contact, you'll set the tone for their entire stay. Your warm welcome, attentive service, and local expertise will make our guests feel right at home.

Your Day-to-Day
  • Deliver exceptional customer service, anticipating and meeting the needs of our guests.
  • Manage guest bookings, payments, and check-in/check-out processes with ease.
  • Stay one step ahead of our guests' needs, offering tailored recommendations and solutions.
  • Be the trusted contact for our guests, resolving issues and exceeding their expectations.
What We're Looking For
  • Excellent communication and problem-solving skills.
  • Fluency in the local language (English) and basic math skills.
  • Literacy and technical skills, including proficiency in computer systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and inclusive work environment.
  • Access to our Employee Assistance Program and MyPerks benefits.

We're committed to creating an inclusive and welcoming work environment where everyone feels valued and respected. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you.



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