Customer Service Ambassador
1 week ago
The Role
We are seeking a highly skilled and customer-focused individual to join our team as a Guest Experience Officer. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our members and guests have a positive experience at our facilities.
With a strong background in customer service, you will have the ability to work effectively in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of customer satisfaction. You will also have the opportunity to work closely with our team to drive service excellence and improve the overall experience for our guests.
Key Responsibilities:
- Provide exceptional customer service to existing and prospective members and guests
- Provide accurate and relevant information to prospective members, handling enquiries in line with company processes and systems
- Stay up-to-date with current and informed knowledge of our facilities and services
- Apply sound cash handling principles and use of Point of Sale (POS) systems
What We Offer:
As a Guest Experience Officer with Belgravia Leisure, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and driving service excellence. We offer a range of benefits and opportunities for professional development, including training and support to help you succeed in your role.
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