Guest Services Ambassador

1 month ago


North Geelong, Victoria, Australia Holiday Inn Full time
Be the First Impression

We're looking for a Guest Services Agent who can make a lasting impression on our guests. As the first point of contact, you'll set the tone for their entire stay.

Your Day-to-Day

As a Guest Services Agent, you'll be responsible for:

  • Welcoming guests with a warm smile and a personalized touch
  • Anticipating and meeting the needs of our guests to ensure a seamless experience
  • Managing guest bookings and payments with ease
  • Providing exceptional local insights and recommendations to enhance our guests' stay
  • Being the trusted contact for our guests, handling everything from bill issues to restaurant recommendations
What We're Looking For

We need someone who is:

  • Excellent communicators with a passion for delivering exceptional customer service
  • Problem-solvers who can turn issues into opportunities
  • Fluent in the local language (English)
  • Literate and tech-savvy with a good grasp of reading, writing, basic maths, and computer skills
What We Offer

We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. Some of the benefits we offer include:

  • Birthday leave
  • Impressive accommodation, food, and beverage discounts
  • Our MyPerks program
  • A supportive Employee Assistance Program
  • On-site meals cooked by our Maestro Chefs
  • Career growth and training opportunities

We're an equal opportunities employer and welcome applicants from diverse backgrounds. Our mission is to create inclusive teams where everyone feels valued and respected. We're committed to supporting wellbeing in all aspects of life, both inside and outside of work, through our myWellbeing framework.



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