Guest Services Ambassador

4 weeks ago


North Geelong, Victoria, Australia Holiday Inn Full time
Be the First Impression

We're looking for a Guest Services Agent who can make a lasting impression on our guests. As the first point of contact, you'll set the tone for their entire stay. Your warm welcome, attentive service, and local expertise will make our guests feel right at home.

Your Day-to-Day
  • Kickstart Memorable Guest Experiences: Welcome guests with a smile and make their stay unforgettable.
  • Anticipate and Exceed Expectations: Stay one step ahead of our guests' needs and offer tailored recommendations to make their stay seamless.
  • Provide Exceptional Service: Acknowledge IHG Rewards Club members and returning guests, take payments, and manage guest bookings with ease.
What We're Looking For
  • Communication Skills: Be easy to talk to and communicate effectively with guests.
  • Problem-Solving Skills: Turn issues into opportunities and provide solutions that exceed our guests' expectations.
  • Local Language Skills: Fluency in the local language is a plus, but not essential.
  • Literacy and Tech Savviness: Have a good grasp of reading, writing, basic math, and computer skills.
What We Offer
  • Birthday Leave: Take a day off to celebrate your special day.
  • Accommodation and Food Discounts: Enjoy impressive discounts on our hotel's amenities.
  • MyPerks Program: Unlock exclusive benefits and rewards.
  • Employee Assistance Program: Get support when you need it most.
  • On-Site Meals: Savor delicious meals cooked by our Maestro Chefs.
  • Career Growth and Training: Develop your skills and advance your career.

We're committed to creating an inclusive work environment where everyone feels welcome and valued. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.

Join our global family and become part of a collaborative environment that values your well-being and growth. We're excited to welcome you to our team



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