Senior Customer Service Lead

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $160,000
Customer Service Leadership Opportunity

We are seeking an experienced Customer Service Manager to lead a high-performing team delivering critical support to customers across Australia and New Zealand. Based in Sydney, Brisbane, or Melbourne, you will oversee three Team Leaders and a large frontline team focused on transaction processing.

You will bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.

Key Responsibilities
  • Lead a large-scale team – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
  • Drive operational improvement – challenge current processes, streamline service delivery, and lead change initiatives.
  • Balance strategy and action – guide team direction while jumping in on big issues and supporting day-to-day leadership.
  • Collaborate cross-functionally – work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
Requirements
  • Experienced in high-volume service – background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
  • A strategic thinker – able to step back and improve how things work across teams and systems.
  • A culture builder – known for creating engaged, high-performing teams that love what they do.
  • Change-ready and resilient – comfortable leading transformation, gaining buy-in, and navigating complexity.
  • An excellent communicator – able to manage stakeholder expectations, lead through influence, and bring people on the journey.
Why Choose Us?
  • Create real impact – support life-changing surgeries by keeping customer operations running smoothly.
  • Advance your career – step into a key leadership role with clear pathways for progression.
  • Lead transformation – improve service, boost efficiency, and shape the future of our customer experience.
  • Thrive in a purpose-driven team – join a passionate group that values people, performance, and making a difference.

Our company is a global leader in medical technologies, driven to make healthcare better. We offer innovative products and services that help improve patient and healthcare outcomes.

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