Customer Service Lead

7 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

CEVA Logistics is a global leader in supply chain solutions, connecting people and products worldwide.

Your Role

You will lead customer service operations at Eagle Farm QLD to ensure clients receive exceptional service across all interactions.

Specifically, you will:

  • Manage client relationships, ensuring all service tasks are completed to the highest standards
  • Collaborate with warehouse and operational staff to fulfill client requirements, resolving any service-related issues promptly
  • Develop and maintain client-specific Standard Operating Procedures (SOPs) in alignment with organisational standards
  • Promote our range of services to support business growth and strengthen client relationships
What We're Looking For

We need someone with strong leadership skills, ability to coach and motivate a team in a fast-paced logistics environment to meet service goals and uphold high performance standards.

Key skills include:

  • Excellent interpersonal, written, and verbal communication skills
  • Demonstrated organisational skills, with the capability to manage complex shipments, prioritise effectively, and perform well under time-sensitive conditions
  • Proficiency in freight forwarding and customer management software, with CargoWise experience highly preferred

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