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Effective Hotel Operations Leader
2 weeks ago
The Front Office Duty Manager is a key role within our team, responsible for ensuring the smooth operation of our front office services. With a strong focus on customer service and satisfaction, this role requires an individual who can lead by example and take initiative to resolve customer complaints and challenges.
This role involves processing and assisting with check-in and check-out procedures, ensuring all procedures are adhered to. Additionally, the Front Office Duty Manager will provide guidance, support and training to employees, while also monitoring their training and offering guidance whilst on shift.
Key Responsibilities:
- Process and assist with check-in and check-out procedures, ensuring all procedures are adhered to.
- Lead by example when attending to guest requests, taking initiative to ensure interactions with customers are positive and productive.
- Have the necessary skills and training to actively resolve customer complaints and challenges presented.
- Provide guidance, support and training to all employees, whilst also monitoring their training and offering guidance whilst on shift.
Requirements:
- Previous front office experience at a supervisory level, preferably in a similar hotel environment.
- Proven experience in hospitality management systems, such as Fidelio or Opera.
- Proven customer service, communication and personal presentation skills, with the ability to work effectively in a team environment.
- Ability to work a variety of shifts, including weekends, evenings and public holidays, with a flexible approach to working hours.
