Customer Support Specialist

15 hours ago

Melbourne, Victoria, Australia beBeeSupport Full time $40,000 - $80,000
Job Description

We're seeking a highly skilled Customer Support Specialist to join our dynamic support center, where every day brings new challenges and exciting opportunities for growth and development.

As a key member of our international team, you will provide high-quality written support to merchants and end customers, using logic, empathy, and efficiency to meet performance goals and deliver excellent service.

You will be responsible for identifying and escalating urgent issues to your Team Leader to ensure smooth operations, while also sharing ideas and feedback to help improve team processes and the overall customer experience.

We are passionate about delivering outstanding service in English, so a high level of written and spoken English is essential. You will work closely with supportive teammates and engaged leadership in a positive, energetic work environment.

What We Offer
  • A fast-paced and dynamic work environment with opportunities for professional growth in a global company.
  • A competitive compensation package with attractive terms.
  • The chance to be part of a professional, ambitious, and fun team.
  • Mondays to Fridays, 9:00-18:00, with one weekly shift from 13:00-22:00.
Required Skills and Qualifications
  • Fluent English – both written and spoken – is a must.
  • Clear, kind, and concise communication skills.
  • Strong multitasking and time management abilities.
  • A proactive, problem-solving mindset with a service-first attitude.
  • A team-oriented spirit and a desire to learn and grow.
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary.
  • A generous holiday allowance.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.
Others

At our company, we believe in fostering a positive and inclusive work environment. We are committed to providing equal opportunities for all employees, regardless of their background or circumstances.

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