Service Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeManagement Full time
Job Description

About The Role

We are seeking an experienced Service Operations Manager to lead daily service operations across a premium, high-volume venue. You will champion guest experience, coach and roster service teams, uphold service standards, and partner closely with the kitchen and beverage leads to deliver smooth, profitable services.

Main Responsibilities:

  • Lead, coach and roster service teams to deliver exceptional guest experiences across all services
  • Oversee floor operations, section allocations, reservations and waitlist management
  • Drive sequence-of-service, table-touches, upselling and guest recovery protocols
  • Collaborate with Bar/Beverage and Culinary leaders on menu launches and service coordination
  • Manage labour against budgets; interpret daily/weekly P&L and service KPIs
  • Maintain compliance with RSA/RSF, incident reporting and safety protocols
  • Recruit, onboard and develop team members; run pre-shift briefs and training
  • Ensure cash-up, POS and end-of-day procedures are accurate and compliant
Required Skills and Qualifications

You will need the following skills and qualifications to be considered for this role:

  • Minimum 2–3 years' recent leadership experience in a premium/high-volume restaurant or bar
  • Proven ability to lead teams, manage service standards and handle guest recovery
  • Working knowledge of labour planning, budgets, stock and POS systems
  • Strong wine/spirits and food knowledge with confident, guest-facing communication
  • Current NSW RSA (or ability to obtain before start)
  • Availability to work a rotating roster incl. nights/weekends/public holidays
Benefits

We offer a competitive salary package depending on experience, as well as opportunities for growth and development within our group.

  • Competitive salary package depending on experience ($80,000-$120,000 + super)
  • Structured leadership development and product training
  • Clear performance goals and progression pathways within a growing group
  • Great team culture and staff benefits across venues
Locations

We have several locations across Sydney, including:

  • Bopp & Tone, CBD
  • RAFI, North Sydney
  • The Botanist, Kirribilli
  • The Butler, Potts Point
  • SoCal Sydney, Neutral Bay
  • Forresters, Surry Hills
  • Taphouse, Darlinghurst
  • Hesters, CBD
  • Junes Shoppe, CBD
  • UrbnSurf, Sydney Olympic Park (Sandy's & RAFI)
  • Opera Bar Sydney

To apply, please submit your CV and a brief cover note via the 'Apply' button or email us with the subject 'Service Operations Manager – Sydney'. Please include your work rights and notice period.

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