Insurance Associate

3 weeks ago


Sydney, New South Wales, Australia Lotus People Full time
The Opportunity

Partnership with a Forward-Thinking Insurance Company

Lotus People is pleased to partner with a highly-regarded insurance company to recruit a Tele Interview Consultant for their collaborative service team.

This partnership presents an excellent opportunity for a professional to join an innovative and energetic business, contributing to its long-term growth and success.

The Role

Tele Interview Consultant

As a Tele Interview Consultant, you'll manage a portfolio of financial advisers, conduct tele-interviews, and provide exceptional service throughout each policy's life cycle. You'll collaborate with the underwriting team to ensure an outstanding experience for advisers, customers, and stakeholders.

Responsibilities
  • Complete customer tele interview applications by phone, building trust and advocacy with customers and advisers
  • Conduct tele-interview calls with customers to gather risk-related details accurately
  • Ensure timely case completion within agreed service level agreements
  • Visit advisers to promote services
Requirements
  • Exceptional customer service skills and professional phone manner
  • Excellent interpersonal and communication skills
  • Ideal experience within the insurance industry, preferably with knowledge of medical terminology
  • 1-2 years+ experience in a similar role
The Benefits
  • A competitive salary of $85,000 - $90,000 + Super (dependent on experience)
  • Modern offices in Darling Harbour, with a short walk to Town Hall Station
  • Flexible work-from-home options, with additional benefits and a collaborative work environment
  • Regular social events and team outings, with opportunities for career growth within an award-winning organisation
  • Free snacks and drinks, and an open social space in the offices


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