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Customer Service Representative

2 months ago

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About Be@me:

Be@me is a rapidly growing digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch services tailored to the individual needs of each customer.

About the Role

We are seeking a motivated and dynamic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise.

Key Responsibilities:

  • Delighting customers with exceptional post-sales support, promptly and professionally addressing their inquiries, concerns, and issues.
  • Efficiently handling customer complaints and escalations, going above and beyond to find solutions and resolve issues, ensuring the customer's complete satisfaction.
  • Forging and nurturing strong relationships with customers, surpassing their needs and expectations.
  • Proactively conducting customer satisfaction surveys and gathering valuable feedback to continuously enhance the customer experience.
  • Collaborating seamlessly with internal teams to ensure a seamless customer journey.
  • Identifying opportunities for process enhancements and actively contributing to developing customer service policies and procedures.
  • Ensuring meticulous upkeep of accurate customer records and documentation, guaranteeing the integrity and confidentiality of the data.
  • Staying up to date with extensive product knowledge and industry trends to efficiently assist customers and provide tailored recommendations.

Requirements

  • Proven experience in a customer service role, preferably in the healthcare or dental industry.
  • Excellent communication and interpersonal skills, with fluency in English, other languages is an added advantage.
  • Strong problem-solving and decision-making abilities, with a customer-centric mindset.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficiency in using customer service software, CRM systems, and other relevant tools.
  • Positive attitude, empathy, and a genuine passion for providing exceptional customer service.