Technical Support Engineer

3 weeks ago

Sydney, New South Wales, Australia REAL TIME AUSTRALIA Full time
Company Overview

Real Time Australia is a leading provider of cloud software solutions, dedicated to helping modern enterprises operate faster and become more scalable than ever before.

Estimated Salary: $540/day (inclusive of superannuation, laptop, and training)Location: SydneyJob Description

The Technical Support Engineer will play a key role in managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise and collaborating with other team members in various technologies.

Responsibilities:
  • Working with customers directly to manage and resolve challenging issues for the client's partners and customers.
  • Strong analytical and troubleshooting ability in resolving technical cases created by customers looking for help to answer technical questions about the client software and platform.
  • Good understanding of analysing log files and standard debugging concepts.
  • Gaining an understanding of the ITSM platform and all core functionality.
  • Analysing data with a view to isolate the potential cause of the issue.
  • Ability to work with high-value customer administrators and developers to accomplish personal and group goals.
  • Some familiarity in incident, problem, and change management as well as knowledgebase management, defect and escalation management.
Required Skills and Qualifications:Must-Haves:
  • Fluent in both Korean and English (written and verbal), and previously worked in a cross-skilled role providing English and Korean support.
  • Strong Application Support/Front-end/Web support experience (preferably web-based products or e-commerce) and strong ability to troubleshoot difficult technical issues.
  • Worked with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
  • Familiarity working with Java or similar backend programming languages.
  • Good understanding of ITSM practices.
Nice-to-Haves:
  • Experience using Linux, Unix OR Microsoft Server.
  • Ability to read, understand and debug JavaScript or other similar scripting languages: Python, Perl, Unix Shell, Windows Shell.
  • Good experience with Relational databases (e.g MySQL or Oracle).
  • Some exposure to Web Services (consuming or providing): SOAP, REST.
  • Experience with 3rd party application integrations.
  • Experience providing SaaS support is a plus.
Benefits:

You can look forward to an exciting and innovative tech culture, state-of-the-art facilities, very supportive and collaborative environment, strong growth projectory and the opportunity for perm conversion.

Eligibility Criteria:

All candidates must be local to Sydney and will need to be Perm Residents or Citizens (for Perm conversion).

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