Technical Support Engineer: Cloud Solutions Specialist
2 weeks ago
About Microsoft
Microsoft is a global leader in technology, empowering individuals and organizations to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and fostering collaboration among teams and leaders.
We create innovative solutions that impact billions of lives worldwide. As a Technical Support Engineer, you will play a critical role in delivering exceptional customer experiences and helping us achieve our mission.
The Opportunity
We are seeking a skilled Technical Support Engineer to join our team. In this role, you will analyze customers' Azure problems, develop solutions, and communicate complex technical information effectively.
Responsibilities include:
- Analyzing customers' Azure issues and providing timely solutions
- Troubleshooting and debugging code to resolve technical issues
- Communicating with customers via email, telephone, and electronic services
- Collaborating with engineering teams to identify software bugs and surface customer pain points
- Participating in regular technical triage meetings to share knowledge and expertise
Requirements
To be successful in this role, you should have:
- A minimum of one year experience in software development, technical support, or systems development
- Excellent communication and problem-solving skills
- A strong working knowledge of web services and technologies
- Experience with cloud development and networking
- A Bachelor's degree in Computer Science or a related field (desired)
Benefits and Perks
As a Microsoft employee, you will enjoy a comprehensive benefits package, including:
- Industry-leading healthcare and educational resources
- Discounts on products and services
- Savings and investments opportunities
- Maternity and paternity leave
- Generous time away and giving programs
Compensation
The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. This estimate is based on industry standards and the level of expertise required for this position.
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