Field Service Supervisor
5 days ago
Cavpower Cat is the leading Caterpillar dealer for South Australia and Western NSW. With 50 years of experience, we provide top-notch equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve sustained growth.
About the Role
We're seeking a service-driven individual to supervise a team of technicians and ensure exceptional product support for our customers.
Key Responsibilities:
- Attend to customer inquiries and determine the scope of work.
- Provide customers with upfront estimates.
- Establish timelines for required services or repairs.
- Keep customers informed of costs, status, and any changes to the work.
- Schedule work to technicians to maximize labor resources.
- Manage work orders.
- Assist with ordering parts and tools for jobs.
- Monitor compliance with SHEQ requirements.
- Provide technical assistance as needed to ensure timely job completion.
Requirements:
- Leadership qualification or experience leading a small team.
- Effective communication skills, both written and verbal.
- Sound influencing and negotiating skills.
- Ability to develop and maintain strong client relationships.
- Accurate with a high attention to detail.
- Mechanical trade or aptitude.
- Current driver's license.
- Familiarity with CAT and dealer systems is an advantage.
What You'll Get:
Our top-notch remuneration package and training will reward your passion, skills, and experience in the short term. In the longer term, your ambition and outstanding performance can lead to career progression into more senior roles and broader career opportunities.
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