Field Service Supervisor
3 weeks ago
Cavpower Cat is the Caterpillar dealer for South Australia and Western NSW. For 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.
Key Responsibilities:
- Attend to customer enquiries and determine scope of work;
- Provide customer with an up-front estimate;
- Establish time line for required service / repairs;
- Keep the customer informed of the costs, status and any changes to the work;
- Schedule work to technicians to maximise labour resources;
- Manage workorders;
- Assist with the ordering of parts and tools for jobs;
- Monitor compliance to SHEQ requirements;
- Provide technical assistance as required to ensure jobs are finished in a timely manner.
Requirements:
- Leadership qualification or experience leading a small team;
- Effective communication skills both written and verbal;
- Sound influencing and negotiating skills;
- Ability to develop and maintain strong client relationships;
- Accurate with a high attention to detail;
- Mechanical trade or aptitude;
- Current driver's licence;
- Familiarity with CAT and dealer systems an advantage.
What You Will Get:
In the short term, your passion, skills, and experience will be rewarded with an excellent remuneration package and training. In the longer term, your ambition and outstanding performance can be rewarded with career progression into more senior roles and broader career opportunities.
We're growing. Grow with us.
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