Field Service Manager

4 weeks ago

Adelaide, South Australia Cavpower Cat Full time
Join Cavpower Cat as a Field Service Supervisor

Cavpower Cat is a leading provider of equipment and product support services to various industries. We are seeking a highly skilled and experienced Field Service Supervisor to join our team.

About the Role

The successful candidate will be responsible for supervising a team of technicians, ensuring the delivery of exceptional customer service, and maintaining a high level of product support. Key responsibilities include:

  • Managing customer enquiries and determining the scope of work
  • Providing customers with upfront estimates and timelines for required services
  • Scheduling work to maximize labor resources and managing work orders
  • Assisting with the ordering of parts and tools for jobs and monitoring compliance to SHEQ requirements
  • Providing technical assistance to ensure jobs are completed in a timely manner
Requirements

To be successful in this role, you will need:

  • Leadership qualification or experience leading a small team
  • Effective communication skills, both written and verbal
  • Sound influencing and negotiating skills
  • Ability to develop and maintain strong client relationships
  • Accurate with a high attention to detail
  • Mechanical trade or aptitude
  • Current driver's license
  • Familiarity with CAT and dealer systems an advantage
What We Offer

In return for your passion, skills, and experience, we offer an excellent remuneration package and training opportunities. As you grow with us, your ambition and outstanding performance can be rewarded with career progression into more senior roles and broader career opportunities.

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