Airport Services Supervisor
1 week ago
Job Purpose
As an Airport Services Supervisor at Emirates, you will be responsible for overseeing the delivery of exceptional customer service to our passengers while ensuring the smooth operation of our airport services. This includes deploying resources efficiently, analyzing operational challenges, and implementing proactive solutions to mitigate disruptions.
Key Responsibilities
- Lead a team of airport services staff to ensure seamless operations and high-quality customer service.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Develop and implement processes to enhance customer experience and satisfaction.
- Collaborate with stakeholders to ensure effective communication and coordination.
- Investigate and respond to customer complaints and queries in a timely and efficient manner.
Requirements
- Significant experience in a senior role within the airline industry or airport ground handling.
- Proven ability to lead a team and manage multiple tasks and priorities.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Knowledge of airline operations, customer service, and airport procedures.
- Ability to work a rotating shift roster, including weekends and public holidays.
What We Offer
Emirates offers a competitive remuneration package, including discounts on flights and hotel stays, and opportunities for career growth and development.
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