
Resolving Customer Accounts as a Telephone Debt Specialist
7 days ago
Job Overview:
We are seeking a skilled Telephone Debt Specialist to join our team. As a key player in our customer service department, you will be responsible for resolving customer accounts and providing exceptional service.
About the Role:
- Handle customer interactions with empathy and professionalism
- Manage emotional and high-pressure situations with quick thinking and adaptability
- Negotiate payment plans with customers to resolve outstanding debts
Requirements:
To be successful in this role, you must have:
- A positive attitude and strong problem-solving skills
- The ability to handle pressure with professionalism and grace
- Genuine empathy and care for customers
What We Offer:
- A competitive hourly rate ($31.20 - $36.06 per hour)
- Additional evening shift incentives
- Opportunities for career advancement within a fast-growing company
- Leadership opportunities for high-performing team members
- Exciting incentives and rewards for top performers
- A diverse and inclusive workplace that values every individual
Frequently Asked Questions:
Q: What is the work schedule?
A: You will work at least 24 hours per week, Monday to Thursday from 9am to 3:30pm, and Friday from 10:30am to 5pm.
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