Debt Recovery Specialist
4 hours ago
About the Role
We are seeking a proactive and detail-oriented debt recovery specialist to join our team. In this role, you will be responsible for managing the end-to-end collections process, ensuring timely debt recovery, resolving billing disputes, and maintaining positive customer relationships.
Key ResponsibilitiesManage and follow up on outstanding accounts to ensure timely payment.
Work with customers to resolve billing disputes in a professional and timely manner.
Negotiate payment arrangements where required, balancing customer needs with business objectives.
Monitor accounts receivable and escalate issues as appropriate.
Maintain accurate records of customer interactions and collection activities.
Collaborate with internal teams to address process issues or recurring disputes.
Provide regular reporting on debt recovery performance and trends.
Previous experience in collections, credit control, or accounts receivable.
Strong communication and negotiation skills with a customer-focused approach.
Ability to handle difficult conversations with professionalism and empathy.
Excellent problem-solving and analytical skills.
Highly organised with the ability to work independently and manage competing priorities.
Proficient in using financial systems and Microsoft Office tools.
To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work independently and manage competing priorities. If you have experience in collections, credit control, or accounts receivable, we encourage you to apply.
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