Customer Service Representative

2 weeks ago

Wagga Wagga, Australia G&C Mutual Bank Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at G&C Mutual Bank. As a key member of our Service Centre, you will be responsible for delivering exceptional service to our customers through various channels, including face-to-face, phone, and online interactions.

Key Responsibilities

  • Provide professional and efficient service to customers, responding to their inquiries and resolving issues in a timely manner.
  • Assist customers with product and service information, including deposit accounts, home loans, credit cards, general insurance, personal loans, and wealth management.
  • Identify opportunities to provide a total solution for customers' financial needs, promoting our products and services where relevant.
  • Process customers' branch transactions efficiently and accurately, maintaining high levels of customer satisfaction.
  • Perform associated administrative tasks, including maintaining accurate and timely customer records in various systems.

About You

We are looking for a collaborative and results-driven individual who is passionate about delivering exceptional customer service. You will be a consistent advocate of our brand, well-organised, and able to prioritise effectively. You will also be proactive, able to work well independently, and communicate confidently with a broad customer group.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team environment.
  • A focus on work-life balance, with a rotating roster and flexible working arrangements.

About G&C Mutual Bank

G&C Mutual Bank is a customer-owned bank that has been serving the community for over 60 years. We are committed to providing exceptional service, promoting financial inclusion, and supporting the well-being of our customers and employees. We value diversity, equity, and inclusion, and strive to create a workplace culture that is welcoming and inclusive for all.

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