Customer Service Representative
7 days ago
About Us
G&C Mutual Bank is a customer-owned bank that has been empowering its customers to achieve financial confidence since 1959.
We pride ourselves on being a values-driven organisation, making responsible and ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers.
Our Values
- Customer focus: We put our customers at the heart of everything we do.
- Teamwork: We work collaboratively to achieve our goals.
- Integrity: We act with honesty, transparency, and accountability.
The Role
This exciting opportunity exists for a Customer Service Representative to join our team in Wagga Wagga. As a key member of our service centre, you will be responsible for delivering exceptional customer service through various channels, including phone, online, and in-person interactions.
You will assist customers with their queries and provide information on our product and service offerings, including deposit accounts, home loans, credit cards, general insurance, personal loans, and wealth management.
Your Key Responsibilities
- Deliver efficient and professional service to customers through various channels.
- Assist with customer inquiries and provide information on our products and services.
- Create opportunities to provide total solutions for customers' financial needs.
- Process customers' branch transactions efficiently.
- Perform associated administrative tasks, including maintaining accurate customer records.
About You
We are seeking a collaborative service professional who is:
- A consistent advocate of our brand.
- Results-oriented with the capacity to identify and convert new business opportunities.
- Well-organised and able to prioritise effectively.
- Proactive and able to work well independently when required.
- Confident in communicating with a broad customer group (face-to-face and over the phone).
- Able to work a rotating roster with hours from 8am – 6pm, Monday to Friday.
Your Benefits
We value our employees by providing:
- A discretionary bonus based on organisational performance.
- Discounts on financial and lifestyle products.
- Annual leave loading.
- An option to cash out annual leave.
- A paid volunteering day each year.
- A corporate wardrobe.
- Incentives for independent study along with opportunities for ongoing learning and career development.
- Inclusion and wellbeing initiatives, including an Employee Assistance Program.
What We Offer
We offer a dynamic and supportive work environment, where you can grow and develop your skills and knowledge. You will have the opportunity to work with a talented team, focused on delivering exceptional customer service.
As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive towards a collaborative culture, capitalising on the diverse skills, backgrounds, and experiences of our employees.
Requirements
To be considered for this position, you must be a permanent resident or Australian citizen.
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