Senior Leadership Role

12 hours ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $140,000
Job Overview

The role of Team Lead – Superannuation Specialists is a leadership position where you will foster collaboration, empower your team, and make an impact on the retirement outcomes of customers.

  • Lead, coach, and develop a team of professionals in superannuation.
  • Foster a customer-centric, collaborative, and high-performing team culture.
  • Monitor performance and KPIs, providing feedback, support, and development opportunities.
  • Allocate and manage workflow to maintain service levels and operational efficiency.
  • Conduct supervision and quality assurance of customer interactions to ensure compliance.
  • Drive continuous improvement initiatives that enhance customer education and retirement readiness.
  • Work closely with stakeholders to ensure clear and consistent messaging across all customer touchpoints.
  • Ensure compliance with regulatory frameworks, policies, and best practice standards.

This is a mid-senior level leadership role. You will have experience handling advice escalations and commitment to compliance, quality assurance, and ensuring frameworks and tools are applied effectively.

As the Team Lead – Superannuation Specialists, you will be part of building processes and driving improvements that shape the future of customer engagement.

The role offers flexibility to suit your lifestyle, with hybrid or fully remote options based on your location.

A career where you belong: We're committed to creating a workplace that values diversity, promotes equity, and fosters inclusion.

We welcome candidates of all backgrounds, ages, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

Key requirements for this role include Australian Citizenship, RG146 qualification in General Advice, strong coaching and training skills, excellent organisational, collaboration, and communication skills, and professional, flexible, and adaptable approach to leadership.

What We're Looking For
  • Australian Citizenship.
  • RG146 qualification in General Advice.
  • Strong coaching and training skills, with the ability to support and develop experienced team members.
  • Excellent organisational, collaboration, and communication skills.
  • A professional, flexible, and adaptable approach to leadership.
  • Experience handling advice escalations.
  • Commitment to compliance, quality assurance, and ensuring frameworks and tools are applied effectively.
Why Join Us?
  • Step into a brand-new leadership role with the chance to coach and mentor a team of professionals, helping them grow and succeed.
  • Opportunity to work across multiple teams and build broad exposure across our advice and engagement services.
  • Be part of building processes and driving improvements that shape the future of our customer engagement.
  • This role offers flexibility to suit your lifestyle, with hybrid or fully remote options based on your location.

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