Strategic Retirement Living Operations Director
1 week ago
We are seeking an exceptional Strategic Retirement Living Operations Director to lead our team in delivering exceptional service and driving operational excellence. This is a key leadership role that requires a strategic thinker with a passion for innovation and customer satisfaction.
Job DescriptionThe successful candidate will have extensive experience in leading high-performing teams, managing complex operations, and driving business growth. You will be responsible for developing and implementing strategies to improve service delivery, efficiency, and resident satisfaction.
Key Responsibilities:
- Leadership and Management: Lead and mentor a diverse team of Service Coordinators, Sales Managers, Village Managers, Team Leaders, and administrative staff to achieve strategic objectives.
- Service Delivery: Establish and uphold high standards of customer service, ensuring operations are resident-centred and responsive to evolving needs.
- Business Development: Maximise business development opportunities, ensure sales growth, and meet Retirement Living Performance Indicators.
To succeed in this role, you will need:
- Extensive Leadership Experience: Proven track record of leading high-performing teams in a complex environment.
- Aged Care Industry Knowledge: Familiarity with Home Care Standards legislation and guidelines, Retirement Villages Act, and Residential Tenancy Act.
- Culture and Communication: Ability to positively influence culture and communicate effectively with stakeholders.
- Financial Acumen: Sound financial management skills with experience in budgeting and achieving successful outcomes.
As a valued member of our team, you can expect:
- Competitive Remuneration: A salary package that reflects your skills and experience.
- Salary Packaging: Opportunities to save on taxes through salary packaging arrangements.
- Employee Benefits: Access to exclusive employee benefits, including school holiday childcare assistance and discounted health insurance.
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