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AR Accounts Management Officer
2 months ago
We are seeking a highly skilled and motivated AR Accounts Management Officer to join our team at Ambulance Victoria. As a key member of our Financial Transaction Service (FTS) Team, you will play a critical role in providing customer service engagements for debt resolution.
Your primary responsibilities will include:
- Undertaking accounts receivable and collections tasks, adhering to defined processes governed by AV procedure and policies, to maximise timely debt resolution outcomes.
- Engaging with customers to focus on account and outstanding debt resolution outcomes, both through inbound and outbound customer calls.
- Attending to customer queries and feedback regarding billing for ambulance services and supporting requirements of consumer hardship and vulnerable customer engagement.
- Maintaining accurate records, with attention to detail and quality control, ensuring confidentiality is always maintained.
- Providing support to the wider AR Collections team and undertaking general administrative duties.
To be successful in this role, you will have previous experience in customer service and a keen eye for detail. You will have a strong work ethic, with the ability to work independently with minimal supervision, while also being a committed team member striving to achieve outstanding customer service while maximising debt resolution outcomes.
You will possess:
- Proven customer service skills with an ability to meet performance call handling targets.
- Highly developed communication skills to engage professionally with internal and external customers.
- High degree of accuracy, attention to detail and quality control.
- Intermediate Microsoft Office skills including Excel, Word, and Outlook.
- Ability to appropriately handle matters of a sensitive nature with maturity, diplomacy, and empathy.
- Professional and mature mindset with sound judgement skills.
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you.
