Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCyber Full time $95,795 - $141,515

We are seeking a highly skilled and dedicated Technical Support Specialist to join our team.

Job Overview

This role requires strong analytical skills, technical expertise, and exceptional communication abilities. As a Technical Support Specialist, you will be responsible for delivering world-class support experiences to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive business outcomes.

Key Responsibilities
  • Issue Resolution: Investigate and resolve customer technical issues in a timely and efficient manner, utilizing your expertise in cybersecurity threats prevention, product defects identification, and escalation processes.
  • Readiness and Collaboration: Work closely with peer delivery roles to build communities, share knowledge, and improve overall team readiness, ensuring seamless delivery of high-quality support services.
Requirements

To succeed in this role, you must have:

  • A bachelor's degree in Computer Science, Information Technology, or a related field, combined with 3+ years of technical support experience, or 5+ years of direct experience in a similar role.
  • A proactive, collaborative, and customer-centric approach to anticipating, preventing, and mitigating cyber threats.
  • Preferred Qualifications:
    • Proficiency in multiple languages, including Chinese.
    • Certifications such as CISSP, CompTIA Security+, ISC2 CC, or equivalent.
    • Experience with customer service foundations, project management, organization, and time management.
Benefits and Opportunities

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and results-driven individual with a passion for delivering exceptional customer support, we encourage you to apply.

About the Role

This is an excellent opportunity to join a fast-paced team that values innovation, collaboration, and customer satisfaction. We are committed to fostering a culture of continuous learning and improvement, and we are looking for talented individuals who share our vision.

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