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Senior Superannuation Incident Manager
2 months ago
We are seeking a highly skilled Senior Superannuation Incident Manager to join our team at Iress. As a key member of our team, you will be responsible for managing superannuation administration incidents and complaints, working closely with internal and external stakeholders to ensure timely and effective resolution.
Key Responsibilities- Manage and report on incidents and complaints across various clients, ensuring compliance with applicable laws, contractual obligations, and service level agreements.
- Conduct incident and complaint impact assessments, root cause analysis, and develop proposed remediation plans for internal and external approval.
- Work with internal teams to implement required remediation activities and conduct post-incident reviews to identify prevention steps.
- Develop and implement processes and control uplift opportunities to reduce the likelihood of recurrence.
- Ensure accurate capture of incidents and complaints information in relevant Jira projects and provide technical advice to stakeholders as required.
- RG 146 certification and deep understanding of superannuation administration processes and related obligations.
- Experience in managing incident management and internal dispute resolution obligations.
- Strong communication and stakeholder management skills, with the ability to effectively communicate with internal and external stakeholders.
- Ability to complete calculations required to remediate incidents and complaints, including compensation.
- Ability to reduce preventable recurring incidents and complaints through root cause analysis and recommendations.
- 8 additional paid days per year to extend your weekends.
- Hybrid working arrangement.
- Generous cash bonus for every successful referral.
- Starting school leave - 8.5 days of leave to assist your children with the transition to school.
- Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
- 3 days' paid leave per year to participate in charity initiatives.
- Discounted health insurance premiums.
- Access to learning and development programs through Udemy.
Iress is committed to fostering a welcoming and inclusive culture, valuing diversity and promoting equality. We believe that our people's unique experiences, skills, and perspectives are essential to our success. Our hiring decisions are based on merit and qualifications, and we welcome applications from all qualified candidates.
We are proud to be globally recognised as a WORK180 Endorsed Employer, promoting and supporting all women in the workplace.
For more information about our company, values, and culture, please visit our website.
